Terms of Service
Last updated: May 10, 2026
These Terms of Service ("Terms") govern your access to and use of the Service provided by 1stReply Ltd. By creating an account, accessing the website, connecting a notification channel, using AI reply generation, purchasing a plan or credit pack, or otherwise using the Service, you agree to these Terms.
1. Parties
The Service is provided by 1stReply Ltd ("1stReply", "we", "us", or "our"). The person or organization accessing or using the Service is referred to as "you" or "Customer". You may contact us at [email protected].
2. Eligibility and authority
You must be legally able to enter into these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization. You may not use the Service if you are barred from doing so under applicable law or if your use would violate sanctions, export controls, or other legal restrictions.
3. Account registration and security
You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of your credentials, authentication provider account, connected channels, and workspace access. You are responsible for all activity under your account unless caused by our breach of these Terms. Notify us promptly if you suspect unauthorized access.
4. The Service
1stReply provides creator monitoring, post detection, event deduplication, notification routing, dashboards, AI reply suggestions, billing tools, and related features. Features may vary by plan, region, platform availability, third-party limitations, beta status, and product changes. We may add, modify, limit, or remove features as the product evolves.
5. Platform Compliance and Third-Party Disclaimer
1stReply monitors publicly available content on third-party platforms. We do not access, store, or process private messages, non-public posts, private accounts, or any content that is not made publicly accessible by the content creator or the platform. You are solely responsible for ensuring that your use of monitored platforms — including any replies, comments, or interactions you initiate using information or AI suggestions from the Service — complies with the applicable terms of service, community guidelines, developer policies, rate limits, and all applicable laws of each platform (including X/Twitter, TikTok, Instagram, YouTube, Reddit, and any others). We cannot guarantee the continued availability, accuracy, completeness, timeliness, or integrity of any platform's API, data feed, content, or delivery infrastructure. Third-party platform policies may change at any time without notice. You are responsible for staying current with each platform's latest terms and adjusting your use of the Service accordingly. 1stReply is not a partner, authorized agent, affiliate, reseller, or representative of X/Twitter, TikTok, Instagram, Meta, YouTube, Google, Reddit, or any other monitored platform. We make no representations on their behalf. If your account on any third-party platform is suspended, rate-limited, restricted, shadowbanned, or terminated as a result of your use of AI-generated replies or monitoring activity, we are not responsible and will not provide refunds on that basis.
6. AI Reply Suggestions and Liability
AI reply suggestions are generated by third-party AI model providers, which may include OpenAI, Anthropic, Kimi, and others. We do not control the output of these models and make no representations or warranties regarding the accuracy, completeness, safety, appropriateness, or suitability of any AI-generated content for any particular purpose. AI-generated content may contain factual errors, outdated information, inappropriate language, offensive material, or statements that are unsuitable for publishing. You must manually review and approve every AI-generated suggestion before you post, send, or publish it anywhere. You remain solely responsible for all content you publish. We are not liable for any brand damage, reputational harm, legal claims, regulatory actions, third-party complaints, platform penalties, loss of followers, or other consequences arising from AI-generated content you choose to publish. AI reply suggestions are for informational and productivity purposes only. They do not constitute and must not be relied upon as legal, financial, medical, investment, employment, or any other form of professional advice.
7. Personalization and reply style learning
If you use personalization features, you authorize us to process the account handles, public posts, writing samples, tone preferences, generated summaries, and related data you provide or select so the Service can create customized reply suggestions. You are responsible for having the rights and permissions needed to provide those materials.
8. Plans, Limits, Credits, and Rollover Policy
Each plan includes a defined set of monitor slots, platform coverage, AI credit allowances, notification channels, and other usage limits. Plan limits are enforced to maintain reliable service for all users. AI credits are allocated monthly and roll over — unused credits accumulate and do not expire as long as your account remains active and in good standing. Credits are non-transferable. If your account is terminated, cancelled, or deleted for any reason, all unused AI credits are forfeited with no refund. We may enforce usage limits, rate limits, or fair use policies to protect the reliability, cost, and stability of the Service.
9. Billing, Cancellation, and Refunds
Paid plans are billed monthly and renew automatically. You may cancel at any time through your account settings or by contacting [email protected]. Upon cancellation, your paid access continues until the end of the current billing period. We do not issue refunds for the remaining unused days of a cancelled billing period. Upgrades: If you upgrade to a higher plan mid-cycle, we will credit the pro-rated value of the unused days on your current plan and immediately charge the pro-rated cost of the new plan for the remaining days in the current cycle. This is handled automatically via Stripe. Downgrades: Downgrades take effect at the start of the next billing cycle. You continue to have access to your current plan features until then. Refunds are processed through Stripe. Timing depends on your bank and payment method, typically 5–10 business days. If you notice a billing discrepancy or believe you were charged in error, you must contact us at [email protected] within 30 days of the charge. We will investigate and resolve billing issues in good faith. All prices are in USD and exclude applicable taxes unless stated otherwise.
10. Subscription Changes: Upgrades and Downgrades
Upgrading takes effect immediately. The new plan's limits, features, and monitoring resources are applied at the time of upgrade. Stripe calculates a pro-rated charge for the upgrade as described in Section 9. Downgrading takes effect at the start of the next billing cycle. Until then, your access remains on the current (higher) plan. After the downgrade takes effect, monitor slots and features that exceed the new plan's limits may be automatically disabled. Changing billing cycles (e.g., from monthly to annual) may require cancellation and re-subscription. Price changes will be communicated with reasonable advance notice.
11. Free plans, trials, and promotions
Free plans, trials, promotional credits, beta access, or discounted access may be limited, modified, suspended, or discontinued at any time. We may restrict or terminate free usage that creates operational risk, abuse risk, excessive cost, or violates these Terms.
12. Customer Content, Data Ownership, and Use Restrictions
You retain rights to monitor configurations, brand documents, AI reply preferences, writing samples, and other settings you create in the Service. You grant us a worldwide, non-exclusive, royalty-free license to process this content solely as necessary to provide the Service. Publicly available creator content that we monitor (posts, profiles, metadata) remains the property of the respective platforms and content creators. We provide you access to a technical monitoring and alerting tool — we do not license or transfer any rights to the underlying platform content. You may not use data obtained through the Service to: (a) resell, license, or distribute monitored content as a standalone data product; (b) train, fine-tune, or build competing AI models using monitored creator data; (c) build a product or service that substantially replicates the features of 1stReply; or (d) enable any third party to do any of the above. You may request an export of your own configurations, preferences, and AI reply history at any time by contacting [email protected].
13. Responsibility for posts and communications
You are responsible for replies, posts, direct messages, comments, notifications, or other communications you create, approve, send, or publish using information from the Service. You must not represent AI-generated suggestions as endorsed by any creator, platform, or third party unless you have authorization.
14. Feedback
If you provide suggestions, ideas, bug reports, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation. We may use feedback to improve existing products or build new products.
15. Intellectual property
The Service, software, interface, design, documentation, trademarks, logos, workflows, and underlying technology are owned by 1stReply Ltd or its licensors. Except for rights expressly granted in these Terms, no rights are transferred to you. You may not remove proprietary notices or use our marks without permission.
16. Restrictions
You may not copy, modify, reverse engineer, resell, sublicense, rent, scrape, overload, interfere with, bypass security controls, access non-public areas, misrepresent your identity, or use the Service to build a competing product except where permitted by law. You must follow the Acceptable Use Policy and all applicable third-party platform rules.
17. API, automation, and rate limits
Any API, bot, webhook, queue, or automation feature must be used only as documented and within applicable limits. We may throttle, suspend, or block requests that degrade performance, create security risk, violate third-party rules, or appear abusive. You may not bypass technical limits or use multiple accounts to evade limits.
18. Confidentiality
Non-public product information, account pool details, security information, implementation details, unreleased features, pricing terms, credentials, and beta materials may be confidential. You may not disclose confidential information except as required by law, and you must protect it using reasonable care.
19. Privacy
Our Privacy Policy explains how we process personal information. By using the Service, you acknowledge that we process information as described in the Privacy Policy and in accordance with your product configuration.
20. Service Level and Monitoring Performance
Free plan monitoring uses shared infrastructure. Average notification delivery time on the Free plan is approximately 15 minutes under normal conditions, but this is a best-effort estimate. Free plan monitoring is not covered by any service level agreement (SLA), and delays during peak periods or third-party platform outages may be significantly longer. Pro and Growth plan monitoring uses dedicated infrastructure with an average notification delivery time of approximately 2 seconds. This figure is a statistical average under normal operating conditions and does not constitute a legally binding SLA or guarantee of minimum performance. Monitoring coverage and delivery may be affected by third-party platform API outages, rate limiting, IP blocking, policy enforcement, or technical changes. Events that occur during such outages may not be captured or delivered. We are not liable for monitoring failures caused by third-party platform behavior. We do not accept liability for commercial loss, missed opportunities, lost revenue, or consequential damages arising from notification delays, missed detections, incomplete post coverage, or data gaps, regardless of plan. We may modify, suspend, discontinue, or limit any part of the Service. We will provide reasonable notice where required by law or where changes materially affect paid customers.
21. Beta and experimental features
Beta, preview, experimental, or early access features are provided as-is, may be unstable, may produce incorrect results, may change without notice, and may be subject to additional limits, data handling terms, or removal. Use them at your own risk.
22. Suspension and Termination
We may suspend or permanently terminate your account without refund if you: attempt to bypass monitor quota limits or register multiple accounts to evade billing; use automated tools to abuse AI credits beyond normal usage patterns; use the Service to generate or distribute spam, mass low-quality replies, or coordinated inauthentic content; violate third-party platform terms in a way that results in complaints to us; commit or attempt to commit payment fraud, chargeback abuse, or refund fraud; access or attempt to access non-public Service infrastructure; or violate the Acceptable Use Policy or any applicable law. Where reasonably practical and not a security risk, we will send an email notification to your registered address before or upon suspension. You may appeal a suspension by contacting [email protected] within 30 days of notification. We will review appeals in good faith. You may stop using the Service at any time. Sections covering payment obligations, restrictions, confidentiality, disclaimers, limitations of liability, and indemnities survive termination.
23. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, uninterrupted operation, and any warranties arising from course of dealing or usage of trade.
24. Limitation of Liability
To the maximum extent permitted by law, 1stReply Ltd will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, goodwill, revenue, business opportunity, third-party platform account status, or brand reputation. Our total aggregate liability for all claims of any kind relating to the Service — whether in contract, tort, or otherwise — will not exceed the greater of: (a) the total fees you actually paid to us in the three calendar months immediately preceding the event giving rise to the claim, or (b) USD $100. These limits apply even if we have been advised of the possibility of such damages and even if a limited remedy fails its essential purpose.
25. Indemnification
You will defend, indemnify, and hold harmless 1stReply Ltd and its officers, directors, employees, contractors, and service providers from claims, damages, liabilities, costs, and expenses arising from your content, your use of the Service, your violation of these Terms, your violation of law, your violation of third-party rights, or your use of third-party platforms.
26. Governing law and disputes
Unless applicable law requires otherwise, these Terms are governed by the laws of England and Wales, without regard to conflict of law rules. The courts of England and Wales will have exclusive jurisdiction, except that we may seek injunctive, equitable, or protective relief in any appropriate jurisdiction.
27. Changes to these Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a new effective date. If changes are material, we may provide additional notice. Continued use of the Service after changes become effective means you accept the updated Terms.
28. Entire agreement and interpretation
These Terms, the Privacy Policy, Acceptable Use Policy, and any plan-specific or checkout terms form the entire agreement between you and 1stReply regarding the Service. If any provision is unenforceable, the remaining provisions remain in effect. Headings are for convenience only.